Return & Refund Policy

This Refund and Return Policy pertains to all items available for purchase on the Dazzlinns online platform.

Order Cancellation: Prior to shipment, customers can cancel their orders and receive a full refund. Once an order has been dispatched, cancellation is not feasible.

Return and Exchange Guidelines:

 1. Customers are required to contact our customer support via email within 30 days (natural day) of receiving their clothings.

 2. Returns or exchanges are facilitated under the following circumstances:

• Arrival damage
• Manufacturing defects
• Dispatch of incorrect products
• Quality issues
• Unsuitable fit
• Customer dissatisfaction or change of need

 3. Submission of photographs of the items is necessary for our customer service team to assess and provide assistance.

 4. Items must be unused and in their original condition upon return. Worn, washed, or modified items will not be accepted.

 5. Return shipments must be sent to the address provided by our customer service team, not the one on the original packaging.

6. Items returned without prior communication will not be accepted.

Responsibility for return/exchange shipping costs:

 1. We cover return/exchange shipping fees in cases of defective, transportation damage, incorrect items, manufacturing faults, or post-use breakage.
 2.Customers are responsible for return/exchange shipping costs in cases of dislike, no longer want the product, or fit issues.

Return and Exchange Procedure:

 To initiate a return or exchange, please contact our customer service, specifying the following details:

• Order number
• SKU number or product name
• Reason for return or detailed exchange information

Our team will acknowledge your request.

Send the items to the designated return address provided by our customer service, and provide proof of return with a tracking number and valid receipt.

Upon receipt, we will correspond via email to facilitate the requested refund or exchange.

Refund Policy:

 1. We fully refund damaged, or defective items, covering return shipping costs.
 2. Pre-shipping cancellations receive full refunds.
 3. Lost parcels result in full refunds.
 4. Customer error in address provision may lead to loss responsibility.
 5. Refunds may be declined for used items or items with visible damage.
 6. Refunds are credited to the original payment method, with processing times up to 7 working days(Mon - Fri).
 7.Partial refunds may apply to non-damaged items not in original condition.
Restocking Fee:

 No restocking fee is applied.

Return Label Distribution:

• For defective products: Included in the shipment box.
• For customer remorse: Also included in the shipment box for easy return.